FAQ

Orders are shipped and delivered exclusively on business days (Monday to Friday), except for national holidays, local holidays and special delivery requests. When your package is shipped, you will receive an email containing the courier tracking number to track your shipment. We remind you that it may take up to 24 hours from the moment the email is sent before the package can be traced. Delivery times may vary on some occasions, such as during holiday periods.

If you register on the website, you can:

• Complete purchases more quickly
• Save multiple shipping addresses
• Check and track your orders and returns
• Get the 15% OFF on your first purchase
• Be the first to view special offers
• Save your favourite items.

The return procedure can be accessed within 14 days from reception of the goods ordered. In case you bought as registered user, you can require the return trough your reserved area on the orders section. After you have filled in the online return form, the Customer Service will contact you to confirm your request and provide you with further information for the pick-up.

Shipments require the following contribution:

• Italy: €10
• Europe: €19
• USA: €39

Please note that the prices for shipping may vary due to changes made by the shipping company. Always refer to the final shipping cost calculated during checkout for the most accurate fee.

For non-EU countries, please be aware that customs duties or taxes may apply, and these charges will be the responsibility of the customer.

We accept payments via Apple Pay, Google Pay, Klarna, PayPal, and credit cards from American Express, Mastercard, and Visa. The amount of the order will be charged when the order is placed.